Over its useful life, a property asset must undergo careful management to effectively function and uphold its value.
Quality management and consistency are essential in order to achieve noticeable and quantifiable results, thereby maximizing an asset’s value.
Nonetheless, there is a need to recognize the sophisticated difference between each asset class and tailor the right solution which is done through years of experience.
With a track record of over 10 years in property management, Chartwell Property Management Sdn Bhd, dedicated and performance driven team combining with industry best practices and procedures provide high standard of services through accountability, transparency and good governance which is the fundamental of our success.
Property owners, investors and residents are increasingly faced with common concerns about the assets they possess. They are concerned not just with the physical fabric and appearance of the building but more importantly to ensure that the investment in that assets show real rental and capital growth.
Over its life, a building must be repaired, maintained, managed, insured, secured and cleaned. Negligence in these duties will cause a process of depreciation and deterioration to begin, and eventually lead to a property’s erosion of value.
There is rapidly growing awareness of the fact that property investment needs a higher degree of management than other types of investment.
Property Management should not be mistaken to cover only the maintenance of just the physical fabric and the appearance of the building. Historically, property values have increased due to inflation coupled with demand and a fixed resource. A well managed property enjoys both rental and capital growth or at least maintains its property worth or values and its marketability.
Unless, the property is well managed and maintained the building will run down and age. Ageing leads to depreciation and depreciation leads to obsolescence. Obsolescence will undermine the property’s ability to show rental and capital appreciation.
The purpose of appointing a property management manager is to provide the property owner with the most efficient and highest standard of management and maintenance of the owner’s building. The primary objective will be to maximize the return on owner’s investment in the property as well as to ensure that the value of the property is maintained if not enhanced at all times.
To achieve this, it is paramount that a professional and systematic approach be adopted in all aspects of management and maintenance of property asset.
The property management manager will assume responsibility for the day to day management, operations, control, and supervision of the building maintenance, security, collection of service charges, preparation of payments for operating expenses, attending to complains enhancement and dealing with all other relevant matters.
It has always been our driving philosophy to build relationships with our clients. Our approach is towards “collaborative management”. The key ingredients are:-
Our management roadmap/program will be customized and tailored towards owners requirements and needs. We never forget that owners do and should have choices.
We develop cost saving strategies and control procedures for our clients without compromising on quality and standards of services.
We continuously seek new ideas and opportunities to create additional value for our clients.
We continuously seek new income generation sources for our clients.
A. During Defect Liability Period
• Handover keys to purchasers
• Documentations to update owners data
• Prepare forms for defects checking
• Checking of defects with the main contractor
• Instruct main contractor to rectify defects
• Coordinate between owners and main contractor after rectification
• Surveillance of security, cleaners and other services providers
• Appointment of panel of renovation contractors
• Devised rules and regulations for renovation works for external contractor
• Monitor work contractor
• Handle complaints from purchaser, contractor, developers, etc.
B. Common Facilities
• Taking over of the Fire Fighting System, Gen Set, Switch Rooms, Telephone and Water Riser.
• Joint inspections between the main supplier and our staff on the infra.
• Checking and reporting defects, leaks, shortcomings and etc.
• Coordinate with the relevant architect, consultant, supplier, etc.
• Proposal for remedial actions if any.
• Coordinate with independent carpark operator on signage’s, operations, etc
• Utility savings proposal during the initial stage.
• Accounting/ Collections
• Monthly Report
• Vendors Invoices
• Monthly Meeting and AGM
• Open Tenders / Contracts
• Staff Performance and Evaluation
• Master Property Audit Programme
• Troubleshooting
Our company has more than 16 years of property management experience and currently manages a portfolio of properties which extends from residential (upmarket bungalow houses, condominiums and apartments) to commercial (retail and office) in the city of Kuala Lumpur and Petaling Jaya, Selangor Darul Ehsan.
A. During Defect Liability Period
• Handover keys to purchasers
• Documentations to update owners data
• Prepare forms for defects checking
• Checking of defects with the main contractor
• Instruct main contractor to rectify defects
• Coordinate between owners and main contractor after rectification
• Surveillance of security, cleaners and other services providers
• Appointment of panel of renovation contractors
• Devised rules and regulations for renovation works for external contractor
• Monitor work contractor
Handle complaints from purchaser, contractor, developers, etc.
B. Common Facilities
• Taking over of the Fire Fighting System, Gen Set, Switch Rooms, Telephone and Water Riser.
• Joint inspections between the main supplier and our staff on the infra.
• Checking and reporting defects, leaks, shortcomings and etc.
• Coordinate with the relevant architect, consultant, supplier, etc.
• Proposal for remedial actions if any.
• Coordinate with independent carpark operator on signage’s, operations, etc
• Utility savings proposal during the initial stage.
Chartwell is uniquely qualified to be the owner’s strategic partner and to meet the goals and objectives of the owner. Chartwell has developed a skilled, professional organization supported by innovative management resources and systems. We are confident that Chartwell has the characteristics that position us as your “PARTNER OF CHOICE”. These characteristics include:-
Our culture is based on placing our client’s interest first, providing the highest quality real estate services.
Chartwell has the expertise in property management services, valuation, real estate agency, project marketing and international property consultancy.
Chartwell has the expertise in property management services, valuation, real estate agency, project marketing and international property consultancy.
With our experience gathered through the years, systems and procedures which have been tested and proven to be effective are implemented resulting in higher efficiency.
We have the availability of a wide selection of recorded data to enable comparative analysis of operating costs.